On-Site Support Analyst

Description

Job Summary: We are seeking an On-Site Support Analyst to join Indra Group, responsible for delivering technical support, handling incident tickets, diagnosing issues, and ensuring an excellent customer experience. Key Highlights: 1. Provide on-site technical support to end users 2. Analyze failures, diagnose issues, and deliver effective solutions 3. Ensure an excellent customer service experience Hiring in progress! We are looking for talent to join the Indra Group team. We are seeking an On-Site Support Analyst ready to integrate into our mission, with at least 2 years of proven experience in the requested role. We seek individuals who share our values: Leadership Flexibility Reliability Focus Responsibilities: Provide on-site technical support to end users. Handle incident tickets and service requests via the client’s portal. Perform failure analysis, diagnose problems, and propose effective solutions. Document thoroughly the root causes and resolutions of all handled cases. Meet established service level indicators and response time targets. Ensure an excellent customer service experience. Apply ITIL v3+ knowledge or agile methodologies as required by the process. Requirements: Technical or technological education in Systems, Computer Science, or related fields. Minimum 2 years of experience providing on-site technical support. Knowledge of: Windows operating systems, Microsoft Office suite, and ITIL v3+ or similar methodologies. What we offer: People-centered culture Career development plans, talent incubators, and purpose-driven projects Backing from a company recognized as a Great Place to Work Apply now and join the Core! Ready to build your future with us?. -Requirements- Minimum education: University degree / Technical program 2 years of experience Skills: Teamwork Keywords: analyst, support, apoyo, soporte