Systems Support Technician - On-site Support Experience

Description

Position Summary: A leading technology company is seeking talent to strengthen its on-site technical support team serving end customers, with a focus on solutions and hardware diagnosis. Key Highlights: 1. On-site technical support and hardware diagnosis 2. Preventive and corrective equipment maintenance 3. Polite and effective user assistance A nationally recognized technology company is currently seeking new talent to strengthen its workforce, specifically focusing on on-site technical support solutions for end customers, with the following requirements: CERTIFIED OR GRADUATED TECHNICIAN or TECHNOLOGIST (MANDATORY) in systems, equipment maintenance, electronics, or related fields. Certified work experience exceeding TWO YEARS providing on-site and remote technical support for computing equipment and peripherals. Experience in preventive and corrective equipment maintenance. Technical support for printers across operating systems and backups, operating system migration. Equipment preparation and inventory management. Proficiency in Windows 10 and Windows 11 operating systems, network administration, diagnosis and resolution of issues affecting laptops and desktops. Primary responsibilities include on-site support and hardware diagnosis. Required knowledge includes: Hardware component testing and BIOS reset, connecting devices to domain and configuring network settings (IP and DNS), accurate case documentation and incident reporting, polite and effective user interaction. Conditions: Work location: PASTO and neighboring municipalities (WILLINGNESS TO TRAVEL REQUIRED); 100% on-site work. Schedule: Monday to Friday (8 hours per day), plus availability on Saturdays (not exceeding 44 weekly hours). Contract type: PROJECT-BASED OR LABOR CONTRACT Salary: $1,750,905 + $38,000 phone allowance + $249,095 transportation allowance + operational expenses and travel allowances (as applicable), plus all statutory benefits (bonuses, severance pay, severance interest, paid vacations) Immediate availability. -Requirements- Minimum education: University / Technical program 2 years of experience Skills: Problem solving, Electronics, Printers, Equipment maintenance, Preventive maintenance, Help desk, Operating systems, Technical support, Technology Willingness to travel: Yes Keywords: technologist, technician, tech, technician, technology, technology, technologist, support, support, support, system