Systems Support Technician - Field Support Experience

Description

Job Summary: We are seeking a Technician or Technologist with experience in hardware and software technical support, including on-site and remote troubleshooting and problem resolution. Key Highlights: 1. Field technical support role focused on hardware and software 2. Opportunity to work with current technologies and technical solutions 3. Requires English proficiency for technical support and documentation A leading national technology company is currently seeking new talent to strengthen its workforce, specifically for field technical support services delivered to end customers. The following requirements apply: CERTIFIED/GRADUATED Technician or Technologist (MANDATORY) in systems, equipment maintenance, electronics, or related fields. Minimum of TWO YEARS of certified experience providing on-site and remote technical support for computing equipment and peripherals. Experience in preventive and corrective equipment maintenance. Technical support for printers across operating systems and backups; operating system migration; equipment setup and inventory; knowledge of Windows 10 and Windows 11 operating systems; network management; diagnosis and resolution of issues in laptops and desktops. Primary responsibilities include on-site support and hardware diagnostics. Required knowledge includes: Hardware component testing and BIOS reset; connecting devices to the domain and configuring network settings (IP and DNS); accurate case documentation and incident reporting; professional and effective user interaction. English proficiency (MANDATORY), with ability to communicate, understand technical documentation, and provide support when required. Conditions: Work location: CARTAGENA and neighboring municipalities (WILLINGNESS TO TRAVEL); 100% on-site work. Schedule: Monday to Friday (8 hours per day), plus Saturday availability (not exceeding 44 weekly hours). Contract type: PROJECT-BASED OR SERVICE CONTRACT Compensation: To be agreed upon + $38,000 mobile phone allowance + $249,095 transportation allowance + operational expenses and travel allowances (as applicable), plus all statutory benefits (bonuses, severance pay, severance interest, paid vacations). Immediate availability. -Requirements- Minimum education: University degree / Technological program 2 years of experience Languages: English Knowledge areas: Problem solving, Electronics, Printers, Equipment maintenance, Preventive maintenance, Help desk, Operating systems, Technical support, Technology Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, support, support, system