Level 2 Support Technician - With experience in on-site support

Description

Job Summary: A leading national technology company is seeking talented professionals to strengthen its field-based technical support team, providing hardware diagnosis and user support. Key Highlights: 1. On-site technical support to end customers. 2. Hardware diagnosis and troubleshooting. 3. Professional and effective user support. A prominent national technology company is currently recruiting new talent to reinforce its workforce, focusing on field-based technical support solutions for end customers, with the following requirements: CERTIFIED OR GRADUATED TECHNICIAN or TECHNOLOGIST (MANDATORY) in systems, equipment maintenance, electronics, or related fields. More than TWO YEARS of certified experience configuring Lenovo ADS equipment and delivering on-site and remote technical support for computers and peripherals. Experience in preventive and corrective equipment maintenance. Technical support for printers across operating systems and backups; operating system migration; equipment setup and inventory; knowledge of Windows 10 and Windows 11 operating systems; network management; diagnosis and resolution of issues in laptops and desktops. Primary responsibilities include field support and hardware diagnosis. Required knowledge includes: Hardware component testing and BIOS reset, connecting devices to domain and configuring network settings (IP and DNS), accurate case documentation and incident reporting, professional and effective user support. English proficiency (MANDATORY), including ability to communicate, understand technical documentation, and deliver support as required; Lenovo certification required. Employment Conditions: Salary: COP $2,600,000 + COP $38,000 telephone allowance, plus all statutory benefits. Contract Type: Project-Based or Service Contract. Work Modality: 100% on-site. Working Hours: Monday to Saturday, 7:00 AM to 5:30 PM (not exceeding 44 hours per week). Immediate availability. -Requirements- Minimum Education: University degree / Technological program 2 years of experience Skills: Problem solving, Printers, Equipment maintenance, Preventive maintenance, Help desk, Operating systems, Technical support, Technology Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, support, support, soporte