Turbaco Event Management Job Listings

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Receptionist - NH Royal Urban Cartagena

Join our team at **NH Hotels \& Resorts**, a global leader in upper and mid-scale hospitality, renowned for exceptional service and facilities. A brand with a strong presence in Europe and the Americas that is now embarking on its journey in countries such as China. You’ll have the opportunity to deliver reliable guest experiences that combine value, location, and your personal human touch. You can join us in our mission to make every hotel stay extraordinary, meeting the needs of guests seeking functional hotels and resorts with a natural, fresh style and friendly service. Be part of a brand that’s just like you: Functional, natural, down-to-earth, innovative, reliable, and kind. **What will be your mission?** ------------------------- As a **Receptionist**, you will be responsible for attending to guests’ needs upon arrival and departure, as well as delivering an outstanding overall experience during their stay, aligned with the hotel’s vision and values regarding customer satisfaction. **What will you do?** --------------------------- * Receive and complete the check\-in process for all arriving guests and groups promptly and professionally, as well as manage the check\-out process for departing guests and groups. * Coordinate room assignments based on guest profiles (VIP, regular, new customers, etc.) with the relevant department. * Manage, when necessary, and ensure the front desk and management team are fully informed of guest requests, inquiries, complaints, and/or suggestions, both from guests and other departments. * Know all hotel products and services, rates, available promotions, discount packages, as well as daily special events and VIP activities. * Know and communicate available hotel services (such as restaurant reservations) and general safety information. * Maximize room occupancy at the best possible rates (including closing sales and extranet bookings if needed). * Apply up\-selling techniques (promoting the company’s loyalty program and Rewards, other destinations, food and beverage, transportation, and hotel facilities). * Manage guest room reservations. * Provide guests with information about the property and surrounding area (museums, monuments), including special events, points of interest, restaurants, activities, etc. in the city. * Respond to guest requests for special services or arrangements (e.g., transportation, reservations, dry cleaning) by organizing them or identifying suitable providers. * Follow company brand standards. * Assist other departments as required. * Inform and provide night services to guests (e.g., wake-up calls). * Handle billing payments and cash operations during the night shift. * Conduct rounds, check for irregularities, close windows, doors, etc. * Responsible for nightly audit reports. **What are we looking for?** ------------------ * Previous experience in the Front Office department, preferably in a hotel of similar size and complexity. * Bachelor's degree or equivalent in Hotel Management or related field. * Fluent in the local language and advanced level of English is essential. * Knowledge of various computer programs (Microsoft Office, TMS, etc.) and Front Office systems. * Customer service orientation. * Flexibility to respond to diverse work situations. * Strong communication skills. * Commercial awareness. * Ability to work independently and as part of a team. **Why choose us?** ----------------------- At **Minor Hotels Europe \& Americas**, we are committed to shaping exciting careers worldwide and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as: * Global exposure \- diversity of 150 different nationalities. * Professional development opportunities filled with national and international challenges. * Extensive range of training programs to enhance skills. * Well-being initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunity to make a difference through our sustainability program and volunteer initiatives. * Staff rates and promotions, with discounts at our hotels worldwide and exclusive perks through our corporate loyalty program. **Thinking about your next challenge? Apply now!** *Minor Hotels Europe \& Americas promotes an inclusive work environment where everyone is valued and encouraged equally, therefore we warmly welcome individuals from all backgrounds and personal abilities.*

Tv 45A #21a11, Nuevo Paraguay, Provincia de Cartagena, Bolívar, Colombia

Negotiable Salary