Summary: This Product Definition Analyst role involves ensuring the robustness and functional quality of Amadeus identity solutions through functional expertise, troubleshooting, and cross-team collaboration. Highlights: 1. Develop deep functional and technical expertise of the CIAM platform 2. Investigate complex issues and drive functional root-cause analysis 3. Collaborate closely with diverse teams across multiple locations **Job Title** Product Definition Analyst***\*\*\* CVs MUST BE IN ENGLISH \*\*\**** ========================================== **About the Business Area/Department:** Customer Identity and Access Management (CIAM) is at the core of Amadeus digital platforms, protecting the identity of millions of travelers and professionals worldwide. Our solutions ensure secure authentication, access control, identity administration, and fraud prevention across all Amadeus business domains, including airlines, airports, hospitality, travel channels, and payments. **Summary of the role:** As Product Definition Analyst within CIAM, you will play a key role in ensuring the robustness, reliability, and functional quality of Amadeus identity solutions. Based in Bogotá, you will collaborate closely with established teams in Europe and India, acting as a functional reference within the maintenance and support domain. This role is ideal for a Product Definition Analyst who enjoys deep functional expertise, troubleshooting complex issues, cross\-team collaboration, and improving product quality through clear requirements, documentation, and structured analysis. **In this role you’ll:** * Develop deep functional and technical expertise of the CIAM platform and its ecosystem * Develop deep functional knowledge of the CIAM products and their ecosystem * Respond promptly and professionally to customer queries on technical and functional topics * Investigate incidents, reproduce defects, and provide clear functional input to software development engineers * Review, analyze, and interpret functional specification documents to deliver accurate and effective solutions * Maintain clear and comprehensive product implementation guides with the objective of reducing support demand * Identify recurring issues, propose product and process improvements, and contribute to automation initiatives * Support post\-mortems, corrective action plans, and risk mitigation activities * Collaborate closely with development, operations, and product teams across multiple locations **About the ideal candidate:** * Strong experience in functional analysis, system workflows, and product behavior understanding * Proven ability to investigate complex issues and drive functional root\-cause analysis * Ability to translate business needs into clear, testable, and structured requirements * Excellent written and verbal communication skills, including technical documentation * Comfortable in customer\-facing interactions and stakeholder discussions * Proactive and accountable, with a strong sense of ownership * Team player who thrives in a collaborative, multicultural technical environment * Able to challenge constructively and propose alternative solutions * Exposure to agile environments (Scrum, Kanban) and collaboration tools such as Jira and Confluence * Acts as a functional reference for colleagues and actively supports junior team members * Fluent in English (written and spoken) * Knowledge in these technical skills are a plus: Python or other scripting languages, SQL, Elasticsearch, Object\-Oriented Programming (C\+\+, Java), Identity and Access Management protocols (OAuth 2\.0, OpenID Connect, SAML 2\.0\) **What we can offer you:** -------------------------- * Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. * Work hybrid at our Bogota office. * Professional development to broaden your knowledge and enhance your skills with on\-line learning hubs packed with technical and soft skills training that allow you to develop and grow. * Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe. **Working at Amadeus, you will find:** -------------------------------------- **A critical mission and purpose** \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. **A truly global DNA** \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. **Great opportunities to learn** \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. **A caring environment** \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. **A complete rewards offer** \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. **A diverse and inclusive community** \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. **A Reliable Company** \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. **Application process:** ------------------------ The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! \#LI\-AM2025 **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.