Application Support

Description

Job Summary: We are seeking a technical support professional to resolve issues, collaborate with the development team, train users, and stay updated on industry trends. Key Highlights: 1. Technical support for end users of enterprise applications 2. Collaboration with software development and testing teams 3. User training and updates on technological trends Join Stefanini! At Stefanini, we are more than 30,000 geniuses connected from 41 countries, doing what we love and co-creating a better future. **Responsibilities and Duties** * Provide technical support and assistance to resolve issues for end users of our company's applications. * Respond to user inquiries and resolve technical issues promptly. * Collaborate with the development team to identify and resolve software bugs and issues. * Assist in testing and implementing software updates and improvements. * Document and maintain support tickets, including detailed problem descriptions and resolutions. * Train end users on proper usage and functionality of our applications. * Stay updated on the latest industry trends and technologies related to application support. **Requirements and Qualifications** * Proven experience in application support or a similar technical support role. * Strong knowledge of software applications and troubleshooting techniques. * Professional with experience in electronic invoicing * Familiarity with SQL and database management. * Excellent communication and problem-solving skills. * Ability to work independently and as part of a team. * Detail-oriented and highly organized. * Ability to prioritize and manage multiple tasks simultaneously. **Additional Information** Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are what you're looking for. Come and let’s build a better future together!