On-site Support Agent - Bogotá

Description

Job Summary: We are seeking an On-site Support Agent to ensure the proper operation of technological devices and provide timely assistance to users. Key Highlights: 1. Key role in maintaining and supporting technological infrastructure. 2. Comprehensive management of equipment, inventory, and support tickets. 3. Opportunity to work in a dynamic technological environment. We Are Looking for Talent! A major Japanese multinational company is currently seeking an On-site Support Agent with experience in IT support and operations management to provide timely user assistance and ensure the proper functioning of technological devices. Main Responsibilities: Configure, perform preventive maintenance, and provide support for printers. Manage supplies and replace consumables (toner, etc.). Prepare computing devices (install operating systems and software). Coordinate device delivery to the client’s IT department. Manage equipment warranty processes with vendors. Maintain control over assigned equipment and peripheral inventory. Provide basic network technical support. Manage and track support tickets, ensuring response and resolution timeframes. Ensure operational continuity through appropriate service management. Prepare and submit monthly reports and summaries to the client. Requirements Technical degree in Systems, Technical Support, Computer Science, or related fields. Minimum 2 years of experience in IT technical support roles. Experience supporting and maintaining printers, multifunction devices, computing equipment, and other technological peripherals. Knowledge of Windows, basic networking, software installation, and hardware diagnostics. Customer service, communication, and problem-solving skills. Conditions Contract Type: Fixed-term contract for 6 months, with possibility of renewal. Work Modality: On-site support. Working Hours: Monday to Friday, 8:00 AM to 5:30 PM. Benefits: Educational sponsorship, birthday leave, extended maternity/paternity leave, life insurance policy, marriage leave, moving-day leave, and other benefits. Competencies Service Orientation Teamwork Proactivity Case Organization and Tracking If you meet the profile and are passionate about technology, apply now and join our team. -Requirements- Minimum Education: University / Technical Degree 2 years of experience Knowledge: Communication, Organization, Customer Service Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, support, soporte