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Job Summary: We are seeking a Software Support or Operations expert to manage complex development cycles and digital identity solutions with a strategic focus. Key Highlights: 1. Senior-level role requiring strategic management of costs and timelines 2. Operational leadership in software and mobile application support 3. Technical consulting for mobile and online identity solutions Job Description: At Zemsania Global Group, we are looking for a senior professional for the Software Support or Operations position. This role is not traditional technical support; it requires an expert capable of managing complex development cycles, mobile application deployments, and digital identity solutions with a strategic focus on cost, timeline, and customer satisfaction. Position: Software Support or Operations Salary: Based on your salary expectations Contract Type: Project-based or service contract Work Mode: On-site in Bogotá; willingness to travel is ideal to the following countries: headquarters in Dubai, United Arab Emirates; Egypt; Qatar; Saudi Arabia; United States; Canada; Colombia; China; and Ecuador. If you have over 8 years of professional experience and seek a technologically evolving environment, this challenge is for you. Required Profile: Education: Bachelor’s degree in Computer Science or related field (Master’s degree in Project Management, Software, or related disciplines is desirable). Total Experience: Minimum 8 years of verifiable professional experience. Specific Experience: 2–3 years in high-level software support or operations. Mobile & Cloud: Over 2 years of hands-on experience deploying mobile applications and backend architectures. Languages: Advanced/Conversational English (C1). Ability to lead meetings and present technical reports in English. Competencies: Creative thinking, autonomy, strong organizational skills, and absolute customer-service orientation. Key Responsibilities: Operational Leadership: Supervise software support and operations, ensuring stability of backend solutions and mobile applications (iOS/Android). Project Management: Manage highly technical product development cycles, ensuring adherence to deadlines and budgets. Technical Consulting: Serve as an expert in mobile or online identity solutions to enhance end-user experience. Business Analysis: Collaborate with product management teams to translate technical requirements into effective operational solutions. Global Communication: Clearly articulate ideas and viewpoints to international clients and senior management teams.-Requirements- Minimum education: University / Professional Degree 5 years of experience Keywords: support, support, support, operations, senior, sr, leader, head, manager, director, chief, lead, leadership, supervisor
