Operations Coordinator

Description

Position Summary: We are seeking an Operations Coordinator to execute, ensure, and monitor critical operational processes, mitigate risks, and guarantee exceptional service. Key Highlights: 1. Lead and coordinate operational processes in the financial sector. 2. Ensure timely updates and regulatory compliance with credit bureaus. 3. Optimize processes and support the implementation of technological improvements. At QNT, we are leaders in re-banking in Colombia. We do more than collect payments—we transform lives by offering a second financial chance to those excluded by the traditional system. Are you a leader passionate about efficiency, process control, and continuous improvement? This challenge is for you! We are looking for our next Operations Coordinator to execute, ensure, and monitor critical operational processes (cards, credit bureaus, portfolio after-sales, and vendor management), mitigate risks, and guarantee exceptional service. Key Responsibilities: Operational Management: Coordinate the card operations lifecycle (enhancement, delivery, activation, and custody) and after-sales processes for portfolio purchases and sales. Credit Bureau Reporting: Ensure accurate, timely updates and reporting of information to data operators, strictly complying with applicable regulations and legal deadlines. Vendor and SLA Management: Monitor the performance of partner vendors, verify adherence to Service Level Agreements (SLAs), and manage PQRS (Petitions, Queries, Complaints, and Suggestions) for the area. Team Leadership: Coordinate operational team activities, balance workloads, and ensure compliance with information security policies. Optimization and Technology: Support the implementation of new products or technological improvements, document process manuals, and propose action plans for continuous improvement. Requirements to Apply: Education: Bachelor’s degree in Business Administration, Industrial Engineering, Economics, or related fields. Experience: Minimum 3 years of experience leading, coordinating, or supervising operational processes in financial institutions, fintech companies, credit companies, or financial BPOs (mandatory). Tools: Intermediate or advanced Excel skills (for data analysis and control dashboards). Key Skills: Leadership, excellent communication, decision-making under pressure, results orientation, and data analysis capability. Work Location: On-site employment