Lobby Host

Description

Job Summary: We are seeking a dynamic Host Strategy/Site Host to deliver an exceptional customer experience, ensuring professional and positive interactions with all visitors. Key Highlights: 1. Provide a professional and courteous customer experience 2. Manage front desk and communication channel support 3. Maintain reception areas with a professional appearance **JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **About the Position:** We are currently seeking a dynamic individual for the **Host Strategy/Site Host** role to join our team: * **Location**: Bogotá, Colombia * **Working Hours**: Monday to Friday, 9am to 6pm * **Contract Type**: Indefinite-term contract. **Position Objective:** The Host is responsible for delivering the Customer Experience to all visitors; the role is energetic and must convey passion for technology while ensuring exceptional customer interaction, leaving guests with a positive, professional, and lasting impression. **Responsibilities:** Customer Experience * Always maintain a highly professional and courteous demeanor, both in person and on the phone. Follow dress code guidelines. Make eye contact with visitors. * Greet, register, and issue visitor badges. * Enter guest information into the visitor registration management system provided by RE\&F/Client, as requested and approved. Collect emergency contact information when applicable. * Notify appropriate client staff regarding their visitor. Maintain visitor confidentiality. * Respond to staff and visitor inquiries regarding directions, local services, facilities, and building locations. * Provide wireless access codes to guests as required, or direct visitors and staff to the appropriate location. ( * Ensure the client-facing meeting room remains clean and orderly. **(Coordinate with the cleaning team for meeting room setup, ensuring compliance with presentation, organization, and cleanliness standards appropriate for high-impact client spaces.)** Operational Excellence * Receive and/or direct incoming local deliveries to the appropriate on-site location, and distribute or notify staff to collect deliveries at the appropriate departmental and tenant/inhabitant locations; organize courier pickups upon request at selected sites or direct staff to the appropriate on-site location. * **Manage front desk and communication channel support (in-person and remote), routing requests and providing efficient administrative assistance.** * Ensure reception and lobby areas maintain a professional appearance and comply with all applicable requirements. * Support and coordinate event requirements with the company and/or IFM Events Team, ensuring all requirements are fulfilled and delivered per IFM’s scope of service. * Provide daily event and meeting schedule updates, along with any other user-specific requirements critical to delivering an optimal customer experience, to concierge staff. * Conduct **daily walkthroughs** of meeting rooms and the lobby area to ensure they remain clean, organized, and fully functional at all times. Collaborate with the catering and/or cleaning service provider to ensure food and tableware are removed promptly after events. * Maintain and keep up-to-date Standard Operating Procedure (SOP) manuals for the lobby area or the smallest office location on site. * Log service requests or update their status when job completion status changes within the work order system. * Coordinate and assist with lobby and/or general maintenance issues, including logging service requests in GFSC. * Provide access to IFM’s second-tier vendors to perform maintenance work in accordance with the site’s EHS systems and procedures. * Ensure client devices, digital signage, and associated lobby technology function properly and remain operational at all times. Collaborate with the IT and Site FM teams to promptly identify, troubleshoot, and fully resolve technical issues and failures. Processes and Procedures * Monitor staff and visitor access to secure areas. Immediately contact security services in case of any security violation or issue. * When necessary, initiate emergency procedures consistently with the assigned location’s Emergency Response Plans. * Complete required reports per role responsibilities (e.g., room/space usage, call volume, visitor count, etc.) **Requirements:** \+1 year of in-person and telephone customer service experience, **delivering high-quality experiences.** * Studies or internships in Hospitality and/or Tourism (preferred) * Intermediate/advanced English proficiency (spoken and written) * **Proficiency in office productivity tools (Microsoft Office), with ability to manage information efficiently.** * **Effective and assertive communication skills, with capacity to build trust and deliver exceptional service experiences.** **Location:** On\-site –Bogota, COL If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. ***JLL Privacy Notice*** Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page \> I want to work for JLL. Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos \> Quiero trabajar para JLL.