Level 1 Support Agent

Description

Job Summary: We are seeking a Level 1 Support Agent to provide technical assistance, resolve hardware/software incidents, and collaborate on IT infrastructure. Key Highlights: 1. Certification in market-demanded technologies 2. Access to self-study tools to expand knowledge 3. Development of experience in managing production environments We are looking for a technician or technologist with 6 months to 1 year of experience and solid knowledge in network and computer equipment support to join our team as a Level 1 Support Agent\. In addition to being part of a dynamic team committed to customer service quality, you will also have the opportunity to: * Obtain certification in the most in-demand technologies in the market. * Access supplementary self-study tools, such as online courses, books, webinars, and tutorials, enabling you to expand your knowledge and skills at your own pace. * Develop experience managing production environments for clients across multiple industries, tackling technical challenges and learning best practices. Responsibilities: * Provide technical assistance to internal and external users. * Resolve hardware- and software-related incidents. * Collaborate in maintaining and optimizing IT infrastructure. * Timely and effective handling of support cases generated through the tool, using either on-site and/or remote channels. * Ongoing documentation of performed activities and updating of knowledge databases. * Stay up-to-date, with continuous interest in learning and continuous improvement. Employment Type: Full-time Application Question(s): * What is your salary expectation? * How many years of experience do you have with O365? * How many years of experience do you have with networking? * Which platforms and/or technologies do you consider your strongest technical expertise? * Are you currently studying? * How many years of experience do you have implementing and administering antivirus solutions? Work Location: On-site employment