Job Summary: We are seeking an Operations Coordinator to lead team activities, ensure quality and customer service, optimize processes, and develop staff. Key Highlights: 1. Coordination and leadership of small teams. 2. Focus on quality, customer service, and process optimization. 3. Opportunities for professional development and an inclusive environment. **Company:** ------------ Marsh **Description:** ---------------- We are looking for an Operations Coordinator to join our team. **Your Responsibilities Include:** ---------------------------- * Coordinate the activities of your team, ensuring achievement of objectives and adherence to established timelines. * Supervise the proper execution of operational tasks and guarantee quality in deliverables. * Monitor and control management indicators, identifying opportunities for improvement. * Implement and propose process improvements to optimize operations. * Support and guide the team in resolving cases and managing day-to-day operations. * Ensure a high level of customer service in all interactions. * Coordinate with internal departments to ensure smooth operational workflow. **Requirements:** --------------------------- * Experience in personal insurance (health and life). * 1–2 years of experience leading or coordinating small teams. * Experience in administrative or customer service roles. * Customer service skills, attention to detail, and adaptability. * Intermediate to advanced Excel proficiency. * English proficiency preferred. * Professional degree in administration or related fields. **What Sets You Apart:** ---------------------------- * Leadership ability and team development skills. * Clear and effective communication. * Organization and management of multiple priorities. * Proactivity and results orientation. * Strong customer orientation. * Analytical capability for decision-making. * Adaptability in dynamic environments. **Why Join Our Team:** ------------------------------------ * We support you in becoming your best self through professional development opportunities, a dynamic work environment, and leaders who accompany you in your growth. * We foster an inclusive and collaborative culture where you can work with talented colleagues to create innovative solutions and make a positive impact on clients and communities. * Our global scale enables diverse career opportunities, as well as benefits and rewards that contribute to your well-being. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.** ### **Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office\-based teams will identify at least one “anchor day” per week on which their full team will be together in person.**