Technical Support Specialist

Description

Job Summary: Technical Support Advisor providing telephone assistance to Vodafone Spain customers, offering support for mobile, landline, internet, TV, and device configuration issues, documenting each interaction in a CRM system. Key Responsibilities: 1. Technical support telephone assistance to customers 2. Fault management and device configuration 3. Documentation of activities in the CRM application IPERFIL TECHNICAL SUPPORT ADVISOR FUNCTIONS: ??? Telephone support for individual Vodafone Spain customers contacting the line for technical support reasons, including mobile, landline, fixed internet, TV, mobile signal coverage, router configuration, app and smartphone guidance, etc. All call-related activities must be documented in a CRM application; the majority of calls are inbound, with occasional outbound calls. **Currently enrolled in a professional, technical, or technological degree program, having completed more than two semesters.** **Minimum of three months’ experience in telecommunications technical support.** **Or high school diploma with six months of telecommunications support experience.** Operational schedule: Monday to Sunday, including holidays — Full-time (one day off per week, either Saturday or Sunday); shift start times as follows: 01:00 am 02:00 am 07:00 am 9:00 am Shift assignment depends on line availability and corporate client instructions. On-site work and training: NIZA Headquarters, Calle 116 #71D - 46 Agreed working hours: 44 hours per week (fixed salary): BASE SALARY + STATUTORY BENEFITS + VARIABLE PAY UP TO COP 600,000 + HOLIDAY AND NIGHT SHIFT PREMIUMS. 18 DAYS OF TRAINING (PAID AT COP 35,588 PER ATTENDED DAY, INCLUDING HOLIDAYS) \- Absence date does not count toward training duration. TRAINING START DATE: 11/06/26 Training end date: 01/07/26 Contract signing date: 26/06/26 Training time: 07:00 AM Contract type: Fixed-term for 3 months (renewable based on performance). Position type: Full-time Work location: On-site employment