**About Us:** At ORBIDI, we are looking for passionate individuals in technology and marketing to join our team and help small businesses grow and remain competitive in the market. We use artificial intelligence, predictive models, and advanced technologies to help SMEs digitize and improve their results. Join our mission to help businesses drive success! **About the Role** We are currently seeking SENA apprentices to support the Customer Success department. **Objective** To analyze, satisfy, support, and guide customers throughout all stages of their project. Promoting data analysis, customer retention, improving customer experience, accelerating organizational projects, and contributing to portfolio development. **Responsibilities:** * Establish a good relationship with the customer to accelerate projects. * Analyze customer data to improve their experience. * Coordinate customer needs with the production team to streamline project management. * Manage tasks ensuring an optimal customer experience. * Review, document, and expand the necessary information to initiate the project with the client, based on sales input data. * Reach out to the customer to complete project information and begin project production (WEB, Social Media, SEO). * Address customer complaints and concerns and seek to improve the customer experience. * Organize all reference documents required to start project production. * Provide key technical information such as: Access credentials, social media linking, etc. * Perform upselling and cross-selling of the services and products we offer. * Complement customer market information based on competitor research and other sources. **Requirements** * Must not have previously held a SENA apprenticeship contract. * Availability to work in a hybrid mode (Cali). * Must be a technician or technologist in administrative fields