Job Summary: Technical Services Representative I provides first-level support for Sysmex product lines, ensuring customer satisfaction through technical excellence and direct communication. Key Highlights: 1. Improve the lives of others through innovative technology 2. Work with cutting-edge technology and top professionals 3. Continuous learning position with field mentoring Overview: **Find a new way to… apply your knowledge and experience** It’s time to bring your talent to life, maximize your expertise, and use it for a greater good. Work alongside the best professionals using cutting-edge technology—and improve lives with your innovative ideas and ambitious dreams. **… improve the lives of others** Headquartered in Kobe, Japan, Sysmex is located in Bogotá, Colombia. Globally recognized for superior quality, innovative diagnostic equipment, and information management systems, we apply science to enhance quality of life worldwide. Our team is committed to advancing in vitro diagnostics, information technology, workflow analysis, and life sciences for clinical laboratories. **… build a promising future** Responsibilities: Technical Services Representative I (FSR I) is the entry-level position within the Technical Services department and provides support for Sysmex product lines within a specific territory, involving frequent travel within a defined geographic district. The role may require support for other districts. FSR I is a continuous learning position, and the incumbent is expected to independently service most Sysmex instruments while rotating between classroom training and field mentoring. FSR I works under close supervision of the DSM, FSR III, FSR Lead, and the Training Group. This position is responsible for ensuring and maximizing customer satisfaction with Sysmex product lines through technical excellence and direct customer communication. It is also responsible for ensuring all units and systems continue operating per specifications—achieved primarily through regular, comprehensive scheduled maintenance and repair services. **Key Activities and Responsibilities** 1\. Install, maintain, and repair Sysmex instruments and systems, including:* Identifying and analyzing instrument issues, * Performing repairs to meet specifications, * Escalating exceptional issues to minimize customer downtime, * Conducting pre-installation surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies, * Scheduling modifications as indicated in Technical Service Bulletin (TSB) processes and Engineering Change Request (ECR) procedures. 2\. Support and take ownership of technical issues at existing customer sites. 3\. Collaborate cross-functionally with other Sysmex teams (Technical Services Representatives / TC / HSAM / TIS) to ensure complete customer resolution and maximize the base of highly satisfied customers. 4\. Accurately and professionally document all service-related activities in a timely manner, including inventory, service orders, expense reports, and all other required records. 5\. Perform tasks within defined service standards—including, but not limited to, on-time and within-work-hours goals for scheduled maintenance, on-demand service events, installations, and first-visit repair rates. 6\. My duties include:* Maintaining expenses within guidelines, * Maintaining a high level of customer account management and organizational skills, * Maintaining control over spare parts inventory and all company assets, * Performing duties in a manner that builds trust and promotes goodwill. 7\. Maintain or enhance credibility regarding product quality and customer service. 8\. Promote Sysmex America, Inc. as a market leader in diagnostics. 9\. Promote effective, positive, and productive communication and teamwork across all Sysmex personnel. 10\. Other duties and projects as assigned. **Work Location:** Bogotá / CO Qualifications: **Mandatory Requirements:** * Degree in Engineering or Technical Program in Electronics, Laboratory, or Biomedical Technology. * Intermediate English (manual reading) * General computer proficiency in a Windows environment. Basic LIS system knowledge and interconnection principles are desirable. **Desirable:** * Direct hands-on experience with Sysmex hematology instruments in service, applications, technical support, or related capacity. Prior field service or laboratory experience preferred.