Browse
···
Log in / Register
Job Summary: Lead, manage, and control service levels and resources of the logistics operation, ensuring customer satisfaction and achievement of strategic objectives. Key Highlights: 1. Lead logistical operations and teams in a collaborative environment. 2. Positively impact the environment and people. 3. Maximize your capabilities in an inclusive environment. **About DHL** ----------------- **Connecting People, Improving Lives.** Become a DHL professional and secure the essentials of your daily life through our best-in-class benefits — we prioritize your safety, health, and that of your family. Build your career with us and seize opportunities to grow through multicultural experiences and daily challenges that will push you further. This is not just another job — it’s your chance to make a positive impact on the environment and on people both inside and outside DHL. As a global company, we value the diversity of our employees as a true strength, and this strength can only be leveraged if we ensure everyone feels they can truly be themselves every day — regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. **Diversity is our strength.** **Being DHL means maximizing your capabilities.** **This position is for DHL SUPPLY CHAIN COLOMBIA SAS** **Role Objective** -------------------- * Lead, manage, and control operational service level compliance, fulfilling agreements and commitments established with the customer and the organization’s strategic objectives. * Manage human, physical, and technological resources, ensuring efficient service levels for both internal and external customers. * Maintain effective communication with your team to execute operational processes according to customer requirements. **Key Responsibilities** ------------------------- * Ensure achievement of established service levels and KPIs, maintaining a balanced and stable operation that optimizes performance and customer satisfaction. * Ensure correct execution of established operational routines, guaranteeing efficiency and effectiveness in processes. * Achieve and sustain an excellent work environment that promotes collaboration and team well-being. * Monitor productivity per process, analyzing variances and proposing corrective actions when necessary. * Attend tactical sessions to support planning and execution of operational strategies. * Track operational team briefings, ensuring clear communication regarding site key indicators and ongoing improvement actions. * Develop and present relevant area-specific indicators, providing actionable insights for decision-making. * Review, approve, and follow up on pre\-payroll and overtime hours, ensuring accuracy in human resource management. * Monitor the number of updated work instructions, based on Kaizens and identified process deviations, to ensure continuous improvement. * Participate in critical analysis meetings to identify and eliminate productivity barriers, improve performance, and escalate issues, challenges, and opportunities. * Encourage idea generation for continuous improvement of operational procedures, driving innovation and efficiency. * Track compliance with established productivity standards for each process, ensuring operational efficiency. **Requirements to Apply** --------------------------- * Bachelor’s degree in Industrial Engineering, Production, Logistics, Business Administration, Economics, or related fields. * Minimum 7 years of experience leading logistics operations, preferably in the Tech sector. * Experience and knowledge in Cross-Docking operations. * Experience in Warehouse (WH) operations. * Experience leading teams. * Experience maintaining direct communication with customers. * Focus on contact, relationship-building, and negotiation with internal and external customers. * Knowledge and experience in: + Inventory management and logistics operations. + Cost and expense management for logistics operations. + Management reports and performance indicators. + Team leadership. * Required competencies: Oral and written communication, leadership, analytical and problem-solving skills. Project development, continuous improvement orientation, internal/external customer orientation, results orientation, financial knowledge. * Availability to work weekends when required by operations. * **Conversational English B2 (Mandatory)**
