Operational Coordinator

Description

Job Summary: We are seeking an Operational Coordinator to lead the execution and monitoring of patient support programs, ensuring compliance with performance indicators and service quality. Key Highlights: 1. Lead the execution and monitoring of Patient Support Programs. 2. Participate in high-impact projects in the healthcare sector. 3. Opportunities for professional development and an excellent work environment. **Operational Coordinator – Patient Support Program** Location: Bogotá D.C. Work Mode: Hybrid Contract Type: Indefinite-term Salary: 3\.000\.000 **Job Description** We are currently looking for an \*Operational Coordinator\* to lead the execution and monitoring of patient support programs, ensuring compliance with management indicators, service quality, and efficient coordination of operational processes. **Required Profile** Professional degree in Business Administration, Health Administration, or Nursing Management. Minimum one (1\) year\* of experience coordinating or managing Patient Support Programs (PSP). Knowledge of operational management, indicator tracking (KPIs), report writing, and database management. Proficiency in office software, especially Microsoft Excel. Leadership, organizational, assertive communication, and service-oriented skills. **Key Responsibilities** Coordinate the daily operations of Patient Support Programs. Supervise compliance with processes, protocols, and service-level agreements (SLAs). Monitor operational indicators and propose improvement plans. Coordinate and support clinical and administrative teams to ensure appropriate patient care. Prepare management reports for internal and external clients. Manage relationships with healthcare providers, insurers, pharmaceutical companies, and other stakeholders involved in the programs. Ensure compliance with quality standards, applicable regulations, and data protection requirements. Identify process optimization opportunities and ensure patient and client satisfaction. **Competencies** * Leadership and teamwork. * Planning and organization. * Results orientation. * Analytical and problem-solving ability. * Excellent verbal and written communication. * Strong sense of responsibility and professional ethics. **We Offer** * Job stability. * Opportunities for professional development. * An excellent work environment. * Participation in high-impact projects in the healthcare sector. Employment Type: Full-time Workplace: On-site employment