Browse
···
Log in / Register
Job Summary: Supports the operational and analytical management of customer experience, acting as a liaison between customers and internal departments, and ensuring timely and effective response to their needs. Key Highlights: 1. Support initiatives to improve customer experience. 2. Analyze data and manage requests for effective solutions. 3. Propose process improvements based on customer interactions. Job Description **What will you do in this role?** You will support the operational and analytical management that underpins comprehensive customer experience management, providing customer support during warranty, post-warranty, and/or operational phases of assigned projects. You will act as a liaison between customers and the Company’s internal departments, ensuring customers’ needs are addressed promptly and effectively. **What we’re looking for in you:** Professional or Technical degree in Systems or related fields. Minimum 3 years’ experience in: * Roles related to customer service and data analysis. * Direct customer support for the iCS application is desirable. * Effective communication skills. * Technical knowledge of iCS. * Knowledge of Oracle programming and/or administration. * Knowledge of JasperReport. * Information Security training. * Linux operating system administration. * Intermediate English. **Some of your responsibilities will include:** * Supporting the implementation and development of initiatives to improve customer experience. * Analyzing customer service-related data and generating KPI reports. * Managing requests, complaints, and claims, ensuring timely and effective resolutions. * Proposing process improvements based on patterns and trends observed in customer interactions. * Tracking open tickets and resolving them according to SLAs with customers, adhering to the Company’s SGCS policies and standards. * Using the technological tools established by the Company to manage and monitor customer interactions. * Participating in feedback meetings and training sessions focused on improving customer service standards. * Coordinating customer sessions, when required, to optimize understanding of requests and response time. **What do we offer?** * Hybrid work model: 90% remote, with offices available if you prefer working onsite. * Development and training plan to enhance your growth. * Prepaid medical coverage. * Education and internet allowances. * Availability bonus. * Flexible working hours. * Join a passionate, forward-looking team. **We’re ready to welcome your talent!** If you meet the requirements and want to contribute to the success of a leading technology solutions company, **apply now!** Apply Now We are Financial Systems Company A Latin American multinational headquartered in Colombia and a leader in collections automation. With over 30 years of experience, we stand out for delivering and developing innovative technological solutions for the Collections process. We know great technology starts with great talent and diverse thinking. Our business is built on continuous learning and innovation, teamwork, and passion for what we do. We strengthen our culture every day and seek talents who want to leave their mark on the world. View all \>
