Job Summary: Provides comprehensive customer service, managing products, promoting sales, and resolving incidents to ensure an agile and effective customer experience. Key Highlights: 1. Comprehensive customer service on commercial and operational matters 2. Product, service, and cross-selling promotion management 3. Timely resolution of complaints and incidents **Do you want to advance your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries where we serve over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles including finance specialists, legal experts, data scientists, developers, engineers, and designers. **BBVA: Turning dreams into opportunities — Ready to create together?** **MAIN RESPONSIBILITY** Provide comprehensive customer service on commercial and operational matters, ensuring an agile, friendly, and effective experience. This includes product and service management, cross-selling promotion, and digital channel adoption. It also involves resolving transactions, complaints, and incidents with timely and personalized responses, guaranteeing compliance with the Bank’s established regulations and security measures across its platforms. **ACADEMIC QUALIFICATIONS** Technical, technological, or university degree, and/or currently enrolled in at least the fifth semester of a program related to the financial sector. **EXPERIENCE** Minimum of 6 months handling cash and commercial matters **TECHNICAL KNOWLEDGE** * Product portfolio * Vault management **SKILLS AND COMPETENCIES** * Customer service * Continuous learning * Interpersonal relationship management * Excellent personal presentation *Discover the future of banking with BBVA! We are a top-tier banking institution with an ambitious corporate project aiming to lead global transformation through digital innovation. With presence in over 30 countries, our diversified business offers cutting-edge financial services.* *At BBVA, our goal is to break down barriers of traditional banking and make opportunities of this new era accessible to everyone. Our purpose drives us to reinvent the industry and conduct business in an innovative and inclusive way.* *With over 50 years of history in Colombia, we stand out as an agile, modern, innovative institution committed to the country’s economic and social development. Join our team at BBVA and become part of a company that lives and understands the banking of the future.* *Experience the banking revolution with BBVA!*
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
