Support Leader

Description

Job Summary: We are seeking a professional Support Leader with engineering experience to manage incidents, provide technical guidance, and continuously improve processes. Key Highlights: 1. Technical leadership and decision-making 2. Management and resolution of high-complexity incidents 3. Root cause analysis and continuous improvement **We are looking for a Support Leader** **Requirements** * Bachelor's degree in Systems Engineering, Software Engineering, or related fields * Minimum 1–2 years of experience in technical support, integration, or development roles * **Experience leading technical teams or initiatives** **Required Experience** * Management, diagnosis, and resolution of high-complexity incidents * Technical support for support teams * Root cause analysis and continuous improvement **Technical Knowledge – Preferred:** * Java (intermediate level) * Database engines (queries and analysis) **Key Skills** * Technical leadership and decision-making * Effective communication with technical teams and stakeholders Work Location: On-site employment