Job Summary: Responsible for leading and coordinating centralized infrastructure administration and support activities, ensuring compliance with requirements and continuous service improvement. Key Responsibilities: 1. Lead and coordinate centralized infrastructure administration. 2. Support project management on financial and budgetary matters. 3. Actively participate in the project’s strategic planning. Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Customer Technical Specialist Responsible for leading and coordinating Level 2 and Level 3 centralized infrastructure administration and support activities related to WAN/LAN connectivity, Security, Unified Communications, Automation, and Data Analytics; ensuring compliance with contractual requirements, proper adherence to Service Level Agreements and Key Performance Indicators, thereby mitigating service penalties and ensuring service stability and continuous improvement. Support project management on financial and budgetary matters. Actively participate in the project’s strategic planning. Perform other complementary functions assigned by the immediate supervisor. Engineer in Networks, Systems, Telecommunications, Computer Science, Electronics, Control Engineering or related fields, with specialization in areas related to these engineering disciplines or telecommunications projects. Minimum five (5) years of experience as Leader and/or Project Manager in telecommunications projects. Specialization ITIL Foundations V3 and/or Scrum certification English proficiency level Intermediate At Tigo we want to have the best, for this reason we look for qualified professionals who work to continue achieving our purpose of continuing to connect more and more Colombians. In our Company, our people are the soul of our company, who give their best and work with the premise that our clients are the center of everything we do. In addition, we are characterized because we are agile and disciplined, we work together for a purpose, we are drivers of change, we make a difference with the way we work and no matter what happens, our actions are guided by our integrity. At Tigo we make things happen the right way, always innovating in each of our actions and challenging the status quo. We are consistent and deliver results! If you want to be part of this great team, share your profile with us and find out about the available offers! *Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*