Collection Advisor

Description

Job Summary: We are seeking a Collection Advisor to manage portfolio recovery, ensuring effective implementation of policies and achievement of productivity indicators. Key Highlights: 1. Manage customer portfolio recovery telephonically and digitally. 2. Ensure the application of collection policies and customer service standards. 3. Efficient use of advanced technological tools. At ARCSAS, we seek talent like you! We are looking for a Collection Advisor to join our team and manage portfolio recovery across various regions of the country. This role is critical to ensuring the effective implementation of collection and customer service policies, meeting the recovery and productivity indicators established by our organization. If you possess strong customer relationship management skills and a results-oriented mindset, we want to meet you! We offer a dynamic work environment where you can develop your competencies, supported by advanced technological tools. Job Responsibilities: \-Manage assigned customers telephonically and digitally to ensure portfolio recovery. \-Ensure the application of collection, attention, and customer service policies. \-Implement company-defined protocols during the collection process. \-Use assigned technological tools and applications efficiently. \-Meet productivity indicators through an effective number of daily interactions. \-Profile: Must hold a certified high school diploma and have at least 6 months of experience in administrative portfolio collection and/or customer service. Compensation: Indefinite-term contract $1\.750\.905 \+ Transportation allowance \+ Bonuses \+ Social benefits Position Type: Full-time Position Type: Full-time, Indefinite-term Work Location: On-site employment Position Type: Full-time, Indefinite-term Work Location: On-site employment Work Location: On-site employment