We are **tech transformation** specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI\&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. **Responsibilities:** Join our team and make history by contributing to the development of a Global Sustain team for our client's applications.Our client is a large, internationally recognized entity. In this role, you'll engage directly with the client, offering a unique opportunity to enhance your English skills daily. **We are looking for people who:*** Are capable of providing Level 2 (L2\) service support. * Embrace new challenges and are eager to learn something new every day; * Enjoy being close to the team; * Feel comfortable acting autonomously and utilize the freedom to contribute to processes and client\-related issues; * Demonstrate resilience and proactivity in seeking solutions; * Communicate effectively; * Are enthusiastic about identifying and resolving the root cause of problems, ensuring known issues don't recur, thereby facilitating continuous operational improvement; * Are interested in using GenAI in automation; **Requirements for this challenge:*** Advanced proficiency in English; * Knowledge of ITSM / ITIL; * Understanding of databases; * Capability for incident investigation; * Proficiency in analysis and interpretation of logs; * Experience in using and creating service scripts; * Experience in supporting complex technical solutions comprised of multiple components from various suppliers, which connect through different integration types (services, queues, files), is a differentiator. **Nice to have:*** Knowledge in Service Now If you like it, just apply and good luck! \#LI\-JM2 **Our benefits include:*** Premium Healthcare * Meal voucher * Maternity and Parental leaves * Mobile services subsidy * Sick pay\-Life insurance * CI\&T University * Colombian Holidays * Paid Vacations And many others. Collaboration is our superpower, diversity unites us, and excellence is our standard. We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.