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Job Summary: This role involves user account management, permission administration, access support, and documentation, ensuring compliance with security policies. Key Highlights: 1. User account management and permission administration 2. First-level support for access and credential management 3. Working in controlled environments with formalized procedures DESCRIPTION * Executing user account provisioning, deprovisioning, and modification processes across technological platforms, enterprise applications, and internal systems. * Administering and controlling user permissions in accordance with security policies and client compliance requirements. * Providing first-level support for access-related issues, credential management, and resolution of basic incidents. * Maintaining clear and accurate documentation of all actions performed in access management systems. * Timely escalation of complex cases to the security or administration team as defined by established escalation matrices. REQUIREMENTS * Demonstrable experience (minimum 1 year) managing user accounts (provisioning, deprovisioning, modifications) in Windows, Active Directory, Office 365, or similar platforms. * Basic knowledge of identity administration and access policies. * Fundamental understanding of information security best practices. * Ability to work in controlled environments under formalized procedures (ITIL, ISO, etc.). * Attention to detail, customer orientation, and effective communication skills
