Take the next step in your telecommunications career Are you passionate about technology and do you enjoy providing user support? This is your opportunity to grow within a leading company in the sector. Profile we are looking for * Technician in Systems or related fields (completed or currently enrolled/incomplete). * Minimum 1 year of experience in customer service, Level I or II technical support, and monitoring of services or platforms. * Knowledge of Linux, VoIP telephony, and networking. * Proactive individual with initiative and service orientation. What we offer * Competitive salary * Initial 3-month contract with possibility of extension. * Opportunity for growth and learning in an innovative company. * Collaborative, dynamic, and results-oriented work environment. Main responsibilities * Provide customer assistance and support through various channels (Teams, WhatsApp – Keybe, email, phone). * Register, track, and close tickets in Jira. * Conduct functionality tests on technological platforms and services. * Monitor tools such as PRTG, Smokeping, and GCP. * Ensure proper operation of assigned regions. Required availability * On-site work in Bogotá * Rotating shifts (morning, afternoon, and night) from Sunday to Sunday. * One weekday rest day. Join a team where your technical talent is the key to making a difference. Job type: Full-time