Intern - SENA Data Analyst

Description

Job Summary: This role offers development in Data Analytics, assisting in data extraction and the creation of reports and dashboards to support marketing decision-making. Key Highlights: 1. Data Analytics skills development 2. Practical learning opportunity in data handling 3. Expert guidance and mentorship In this role, you will have the opportunity to: Develop your Data Analytics skills by assisting in data extraction and report and dashboard creation. Your role will be critical in supporting decision-making, while also providing a practical learning opportunity in data handling within the marketing department. Your primary mission will be: Support data collection, analysis, and visualization to facilitate commercial area decision-making. Develop reports and dashboards that help identify business trends and opportunities. Generate reports from various sources, including: number of interactions, conversation durations, customer satisfaction surveys, resolution times, wait times, among others. Update existing reports for different customer service channels. Prepare special reports depending on the brand. Conduct operational behavior analysis and propose process improvements. Requirements for the Role: Technical or technological student in Information Systems Analysis and Development, Software Analysis and Development, Information Management, Data and Information Analysis, or Database Management, Marketing, or related fields. Proficiency in Power BI. Advanced Excel proficiency. Availability to work Monday through Friday, 8:00 a.m. to 6:00 p.m. Remote modality. (Availability to visit offices at specific times). We value the following competencies: Analytical ability. Proactivity. Agility. What We Offer: SENA Apprenticeship Contract. Guidance and mentorship from experts in the field. Learning opportunity in an innovative environment. Possibility of permanent hiring after the internship, subject to performance and position availability. Meet Your Team: You will join the Regional Marketing Team, reporting directly to the Customer Service Manager and working closely with a team of service analysts, the Process Coordinator, and the Regional Marketing team. Why Intcomex? Intcomex is the leading platform for value-added solutions, technology products, and Cloud solutions in Latin America and the Caribbean. We possess the experience to understand the diversity of each Latin American market and the flexibility to adapt our global strategy to become the technology distributor of choice, meeting market needs.-Requirements- Minimum Education: University / Technical Program years of experience Knowledge: Excel macros, Power BI People with disabilities: Yes Keywords: intern, intern, trainee, apprentice, data, data, analyst, analyst