Level 2 Support Technician – With on-site support experience

Description

Job Summary: We are seeking Level 2 Support Technicians to manage incidents and requests, and lead improvements in collaboration with IT, ensuring technological control. Key Highlights: 1. Technical incident support and resolution for end users. 2. Licensing management and technological asset control. 3. Lead continuity and improvement processes in collaboration with IT. A prominent technology services company, specializing in technical support, is currently seeking Level 2 Support Technicians with the following requirements: PROFESSIONALLY DEGREED in Development, Systems, Networks, Informatics, or related fields. Minimum of TWO (2) years’ experience with databases, introductory HTML knowledge, and Power Apps within the Microsoft Office 365 ecosystem. Skills and competencies: Proficiency in Windows, Android, and iOS operating systems; MAC-OS is desirable; Microsoft 365, intermediate Excel, customer service, time management, teamwork, results-oriented. Other responsibilities: 1. Support, resolve, and guide end users regarding technological incidents and requests. 2. Escalate incidents and requests to vendors or specialized departments as appropriate for proper handling. 3. Timely enable technological collaboration and productivity tools through an organized procurement and delivery process to company employees. 4. Ensure control over timely licensing management of various corporate software. 5. Track technology renewal cycles for collaboration tool assets. 6. Identify, analyze, and propose definitive solutions to common IT collaboration failures. 7. Lead continuity and improvement processes within the IT collaboration area. 8. Assign and manage inventory of technological resources and tools for end users. 9. Manage the technological onboarding process for company employees. 10. Document execution of departmental processes. 11. Develop back-ups for users who have left the company. 12. Support audiovisual setups for company employees. Working Conditions: Salary: COP $2,300,000 + COP $38,000 mobile phone allowance and all statutory benefits. Contract Type: PROJECT-BASED OR SERVICE CONTRACT. Work Modality: 100% on-site. Schedule: MONDAY to SATURDAY, 7:00 AM to 5:30 PM (not exceeding 44 weekly hours). Immediate availability. -Requirements- Minimum education: University / Technical degree 2 years of experience Knowledge: Microsoft Excel, OneDrive, Support, Microsoft Power Apps Keywords: technologist, technician, tech, technician, technology, tecnología, technologist, assistance, support, support