Application Support Analyst

Description

Job Summary: We are seeking a technical support professional with expertise in ITSM, ticket handling, basic diagnostics, and the ability to propose improvements in a global environment. Key Highlights: 1. Co-create a better future on a global team passionate about innovation. 2. Contribute disruptive ideas and continuous learning to transform tomorrow. 3. Develop skills in incident, request, and knowledge management. Join Stefanini! At Stefanini, we are over 30\.000 brilliant minds, connected from 41 countries, doing what we love and co\-creating a better future. **Responsibilities and Duties** Must have intermediate to advanced proficiency in: * ITSM (incident, request, and SLA management) * Ticket handling (Service Desk / ManageEngine / similar) * Basic technical diagnostics: * applications (web/mobile) * connectivity * basic logs * Application integration (APIs / basic workflows) * Knowledge of: * ERP / WMS / sales applications (preferably) * databases (basic SQL queries) * Identifying patterns (recurring incidents) * Analyzing backlog (not just execution) * Understanding real case criticality * Proposing improvements (automation / KB / changes) Complete ticket documentation Recording of actions taken * Updating the knowledge base **Requirements and Qualifications** * Incident Management * Request Management * Knowledge Management * Service Desk Looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!