Customer Service Assistant

Description

Job Summary: We are seeking an organized and detail-oriented Customer Service Assistant for a laboratory, focused on quotation management, customer service, and administrative support. Key Highlights: 1. Dynamic customer service role in a laboratory. 2. End-to-end quotation management and follow-up. 3. Interdepartmental coordination for requests. A reputable testing and calibration laboratory requires qualified Technicians, Technologists, or Professionals with degrees in administrative, accounting, or related fields, with at least one (1\) year of certified experience in administrative, customer service, or document management roles. We seek an organized, detail-oriented individual with an excellent service attitude, possessing experience in managing internal and external customers, preparing and tracking quotations, document management, and handling requests via email and telephone, for the position of Customer Service Assistant. Main Responsibilities: * Prepare and track quotations requested by customers. * Handle and manage customer requests via email, phone calls, and WhatsApp. * Provide clear and timely information about the laboratory’s services. * Ensure accurate traceability of information and documentation related to each service, guaranteeing proper filing of quotations, purchase orders, approvals, and other supporting documents. * Coordinate with Technical Reception and various laboratory departments to manage requests and sample intake. * Track purchase orders, quotations, and customer requirements. * Manage and maintain up-to-date customer and service-request information. * Send result reports and other required documentation to customers. * Support administrative activities within the Customer Service process. * Comply with procedures established in the Quality Management System and the organization’s internal guidelines. * Promptly report any incidents, inconsistencies, or deviations identified during service delivery. Salary: Minimum Schedule: Monday to Friday, 7:30 AM to 5:10 PM Position Type: Full-time, Indefinite Term Work Location: On-site employment