B2B E-commerce and Projects Analyst

Description

Job Summary: We are seeking a passionate E-commerce Analyst who bridges daily operations with high-impact projects—leading B2B order management and driving continuous improvement of the digital channel at Maaji. Key Highlights: 1. Leads B2B order management and key digital channel projects. 2. Connects daily B2B/B2C e-commerce operations with continuous improvement. 3. Learning opportunities in project management and data analysis. Are you passionate about e-commerce and eager to connect day-to-day operations with projects that deliver real business impact? At Maaji, we seek the person who will lead B2B order management and key digital channel projects. In Maaji, this role connects daily B2B and B2C e-commerce operations with continuous improvement and projects—delivering direct impact on customer experience and business efficiency. You will serve as the bridge between order management, customer experience, and optimization initiatives—with high visibility across key departments (Commercial, Technology, Finance, Marketing, B2C CX). The purpose of this role is to ensure operational excellence in the B2B channel: accurate orders, complete information, and traceable processes. By understanding the end\-to\-end process, you will lead improvement, automation, and optimization initiatives that impact key performance indicators. This **e-commerce analyst** role acts as the translator between operations and projects—bringing daily insights to strategic decisions. You will have learning opportunities in project management, data analysis, and process improvement within a collaborative environment that values proactivity and analytical thinking. The candidate will gain exposure to both B2B and B2C e-commerce projects, with room to propose and implement ideas. **Responsibilities:** * Oversee and ensure proper execution of B2B e-commerce order management. * Ensure data integrity and process traceability for B2B orders. * Lead and manage optimization, automation, and continuous improvement projects within the e-commerce channel. * Analyze operational and customer experience data to identify insights and propose improvement initiatives. * Serve as the liaison among Commercial, Technology, Finance, Marketing, and CX teams. * Translate operational needs and challenges into clear requirements for technology and improvement projects. * Monitor key performance indicators related to order management and project execution. * Collaborate in defining and implementing strategies to enhance the B2B customer experience. * Propose and execute ideas to optimize e-commerce operational efficiency and scalability. **Requirements:** * University degree in Business Administration, International Business, Industrial Engineering, Administrative Engineering, Marketing, or related fields. * Experience managing orders on B2B e-commerce platforms. * Knowledge of B2B order management platforms, ERP systems, and data analytics tools. * Intermediate Excel proficiency for analysis and reporting. * Experience managing process improvement and optimization projects. * Familiarity with customer experience (CX) platforms and ticketing systems. * Advanced English for communication and tool usage. * Ability to act as a bridge between operational and project teams. * Skill in identifying opportunities for e-commerce process improvement and automation. * Proactivity and analytical thinking for strategic decision-making. Workplace: On-site employment