CUSTOMER SERVICE ASSISTANT

Description

Job Summary: We are seeking a Customer Service Assistant for a growing financial company, responsible for customer service, request management, and customer follow-up. Key Highlights: 1. Clear and friendly customer service and guidance 2. Management of customer requests, complaints, and requirements 3. Customer follow-up and support We are looking for someone just like you! A financial sector company currently expanding, specializing in credit and payroll deduction solutions. Seeking a **CUSTOMER SERVICE ASSISTANT**, service-oriented, organized, with excellent communication skills and the ability to track customer requests, ensuring timely and high-quality service. **Key responsibilities include:** * Attending to and guiding customers clearly, courteously, and promptly. * Managing customer requests, inquiries, complaints, claims, and requirements. * Following up on activities, commitments, and pending cases recorded in the CRM. * Keeping customer databases and contact information up to date. * Making follow-up and support calls to customers when required. **Required Profile:** * Technical or technological degree in commerce, customer service, or related fields. * Experience in the financial sector, handling PQR (Requests, Complaints, and Claims) and CRM systems. **What We Offer:** * Indefinite-term employment contract directly with the company. * Working hours: Monday to Friday. * Base salary of $1\.750\.905. * Job stability and growth opportunities within the organization; a harmonious, collaborative, and results-oriented work environment. *If you meet this profile, apply now and become part of our growth!* Workplace: On-site employment