Technical Support Technician

Description

Job Summary: Provide specialized technical support for the installation, maintenance, and repair of graphic design machinery, ensuring proper equipment operation and customer satisfaction. Key Highlights: 1. Specialized technical support for graphic design machinery 2. Maintenance and repair of electronic and mechanical equipment 3. User training and technical problem resolution Position Profile: Technical Support Technician **Position:** Technical Support Technician **Department:** Support / Technical Service **Salary:** $2\.500\.000 COP **Contract Type:** Indefinite-term **Location:** Bogotá **Position Objective** Provide specialized technical support for the installation, maintenance, and repair of machinery used in the graphic design industry, ensuring proper equipment operation and customer satisfaction through efficient and timely technical solutions. **Academic Qualifications** * Technology degree in: * Electronics Engineering * Systems Engineering * Mechatronics Engineering * Telecommunications Engineering * Electronic Maintenance Technology or related fields. **Experience** * Minimum **1 to 2 years** of technical support experience with technological equipment or machinery. * Preferred experience in: * Wide-format printers * Cutting plotters * Digital printing equipment * RIP software or printing software * Electronic and mechanical diagnostics. **Technical Knowledge** * Equipment installation and configuration. * Diagnosis and repair of electronic and mechanical failures. * Basic networking and equipment connectivity to systems. * Proficiency in printing software and drivers. * Preventive and corrective maintenance. * Basic Windows operating system proficiency. **Main Responsibilities** * Install and configure printing machinery and graphic design equipment at client sites. * Perform preventive and corrective maintenance on equipment. * Diagnose technical failures and implement effective solutions. * Provide on-site and remote technical support to clients. * Train users on proper equipment usage. * Prepare technical service reports. * Ensure adherence to service response and resolution timeframes. **Skills** * Customer orientation. * Problem solving. * Effective communication. * Teamwork. * Organization and time management. * Analytical ability. Additional Requirements (Preferred) * Willingness and ability to travel to client locations. * Basic knowledge of graphic design or digital printing workflows. Employment Type: Full-time Application Question(s): * How many years of experience do you have in technical support for machinery or electronic equipment? * Have you worked with wide-format printers, cutting plotters, or digital printing machines? * Do you possess knowledge of installation, maintenance, and repair of electronic and mechanical equipment? Work Location: On-site employment