GBS Intermediate Billing Associate

Description

Job Summary: This position handles manual invoicing, customer disputes, re-billing, and creates and distributes various reports, requiring meticulous attention to detail. Key Responsibilities: 1. Identifies, investigates, and resolves customer errors or disputes. 2. Creates and processes manual billing entries. 3. Ensures accuracy of customer records and responds to inquiries. **Before applying, please select your preferred language from the options available in the top-right corner of this page.** Explore your next opportunity with a Fortune Global 500 organization. Discover innovative possibilities, experience our rewarding culture, and work with talented teams that help you improve every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you have the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** Job Summary This position handles manual invoicing, customer disputes, re-billing, and creates and distributes various reports. He/She audits and prepares adjustments and conducts investigations as needed, requiring meticulous attention to detail and ensuring all billing process steps are followed in the correct order. Responsibilities: * Prepares daily reconciliations and analyzes source documents. * Ensures accuracy of customer records and responds to customer inquiries as needed. * Identifies, investigates, and resolves any customer errors or disputes. * Edits billing-related information, updates customer billing, and ensures appropriate supporting documentation is included. * Reviews customer contracts for new pricing and updates customer exception lists. * Creates and processes manual billing entries and reviews and compares billing against customer rates. * Adds and maintains customer account information and requirements within various billing systems. Requirements: Excellent verbal and written communication skills. Proficient in Microsoft Office Word, PowerPoint, and Excel. Accounting and billing experience — preferred. English > 70% Level: 7. Hybrid work model. Monday to Friday, 6:30 a.m. to 3:30 p.m. **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.