Operational Auditor

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Position Summary: We are seeking an Operational Auditor to conduct call audits and monitoring, evaluate supervisors' compliance, and simplify processes. Key Highlights: 1. Operational call auditing and monitoring. 2. Fraud investigation and process simplification. 3. Evaluation of supervisors' activity compliance. Join our team! We are currently looking for an Operational Auditor in Medellín. What profile are we looking for? Requirements: * Student / Technician / Professional in Quality * Responsibilities: Operational call auditing, exception handling, monitoring audits (quantity and quality), supervisors' activity compliance (monitoring, feedback, personnel management, occupancy metrics, ACW, etc.), resulting in performance ratings; fraud investigations; process simplification (time and cost). * Minimum 3 years of experience in the field, preferably in call center companies. Medellín – El Poblado (On-site). * Schedule: Monday to Thursday: 8:00 AM to 5:30 PM; Friday: 8:00 AM to 5:00 PM Workplace: On-site employment

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Posted by

Valentina Rodríguez

Indeed · HR

Location

Valentina Rodríguez

Indeed · HR

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