Technical Support - BOG IT

Description

Job Summary: We are seeking a Systems Technician to ensure the smooth operation of technical platforms and tools, with experience in data management and IT support. Key Highlights: 1. Exceptional work environment 2. We value your growth and well-being 3. Paid training to enhance your professional development **Join Profesor X as a Systems Technician!** **Employment Type:** Full-time (40 hours/week) **Schedule:** Monday to Friday (weekends off) **Salary:** $2\.850\.000 per month **Language:** English (mandatory) **Work Mode:** On-site **Why Choose Profesor X?** At Profesor X, we specialize in providing customer assistance and service to professionals in the United States, and we take pride in offering an exceptional work environment. Here, we value your growth and well-being. **Benefits We Offer:** * Paid training to enhance your professional development. * 40-hour weekly schedule, Monday to Friday (no weekends!). * 6 vacation days after the first 6 months. * Health insurance (EPS), pension, severance pay, bonus, and access to family compensation fund. **Job Description:** The Systems Technician will ensure the smooth operation of technical platforms and tools. Candidates must be qualified and experienced in data management and technical support. * Must speak English at B2 level. * Experience in IT support required. * Provide first-level support and resolve issues related to hardware, software, and communications. * Respond promptly and effectively to support tickets and document changes and corrections in the corresponding tickets. * Effective interpersonal communication with employees. * Assist with the implementation of moderately impactful technology projects. * Timely and effective resolution of technology-related incidents. **Qualifications:** * Degree in Systems Engineering or related field; cybersecurity studies preferred. * Ability to manage time, priorities, and tasks. * Interpersonal skills to interact with users and team members. * Ability to independently analyze and resolve technical problems. * Advanced knowledge of TCP/IP networks, subnets, VLANs, NGFW, computer hardware, and peripherals. * Ability to remotely troubleshoot technical issues. * Experience with the Filevine platform is a plus. **Must Have:** * Conversational English proficiency at B2 level or higher. * Professional customer service experience. * Excellent verbal and written communication skills. * Ability to work with minimal supervision. * Attention to detail and strong organizational skills. * Minimum education: Bachelor's degree. * Ability to sit for extended periods at a desk and work on a computer. **Nice To Have:** * Excellent time management and multitasking skills with ability to prioritize work. * Collaboration Skills: Analytical mindset, initiative, team orientation, clear communication. * Consistently demonstrate a positive “I can do it” attitude. * Ability to establish and maintain effective working relationships with colleagues, customers, and the general public. * Customer service experience. Job Type: Full\-time Application Question(s): * Are you comfortable working in an onsite setting? Language: * English (Required) Work Location: In person