Call Center Agent - Remote Work

Description

Job Summary: We are seeking a customer service professional with strong communication skills, empathy, and problem-solving abilities to handle inquiries, complaints, and claims—delivering timely solutions and a positive experience. Key Highlights: 1. Multichannel customer service: phone, chat, email 2. Clear and timely advice on products and services 3. Handling of inquiries and complaints with a focus on customer experience Responsibilities * Serve current and prospective customers via phone calls, chat, email, and other support channels. * Provide clear, friendly, and timely guidance on products, services, processes, and requests. * Manage inquiries, requests, complaints, and claims, ensuring a positive customer experience. * Identify individual customer needs and offer appropriate solutions aligned with company guidelines. * Follow up on requests until they are properly resolved and closed. * Accurately record interaction details in the CRM system. * Maintain up-to-date customer database records. * Meet established quality, productivity, and service performance metrics. * Collaborate as part of a team to support departmental objectives. Key Competencies * Excellent verbal and written communication skills. * Service orientation. * Empathy and active listening. * Problem-solving ability. * Organization and time management. * Proficiency with office software and CRM tools. * Ability to work under pressure. * Adaptability and a learning mindset. Profile We seek a service-oriented individual with strong communication skills and an outstanding service attitude. The candidate must be capable of handling diverse types of requests, delivering timely solutions, and creating positive customer experiences across phone and digital channels. Prior experience in customer service, call centers, technical support, or user assistance will be valued. Working Conditions * **Work Mode:** Remote work. * **Working Hours:** 44 hours per week. * **Salary:** **$1\.750\.905 COP**, plus applicable allowances. Requirements * A computer (desktop or laptop) with adequate specifications and a stable internet connection. * A suitable home workspace. * An excellent service attitude, responsibility, and commitment. * Availability to adhere to the scheduled working hours. Work Location: Remote employment