CUSTOMER SERVICE ADVISOR

Description

Job Summary: Provide comprehensive advisory services to customers purchasing motorcycles, accessories, and services, ensuring a high-quality customer experience and achievement of commercial objectives. Key Responsibilities: 1. Provide comprehensive advisory services to customers on motorcycle portfolios and related services. 2. Manage motorcycle sales and complementary products. 3. Achieve commercial performance indicators and sales targets. Position Objective Provide comprehensive advisory services to customers throughout the motorcycle, accessory, and service purchasing process, ensuring a high-quality customer experience and fulfillment of the company's commercial objectives. Main Responsibilities * Advise customers on motorcycle, accessory, and service portfolios. * Identify customer needs and offer the best purchasing alternative. * Manage motorcycle sales and complementary products. * Follow up with potential customers and strengthen customer loyalty. * Manage financing processes, documentation, and necessary procedures for sales. * Achieve established commercial performance indicators and sales targets. * Maintain up-to-date customer information in company systems. * Ensure order, display, and proper presentation of the sales showroom. * Participate in commercial activities, campaigns, and events organized by the company. Work Location: On-site employment