Inside Sales Support Specialist (SMB)

Description

Job Summary: Sales support professional supporting the internal SMB sales team, coordinating commercial and administrative processes, and managing opportunities. Key Highlights: 1. Operational, commercial, and administrative support to SMB sales teams. 2. Management of quotations, opportunity registrations, and commercial requests. 3. Single point of contact between sales, operations, and support departments. ### **General Information** Req \# WD00104552 Career area: Sales Support Country/Region: Colombia State: Cundinamarca City: BOGOTA DC Date: Tuesday, September 1, 2026 Working time: Full\-time **Additional Locations**: * Colombia \- Cundinamarca \- BOGOTA DC ### **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked \#153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full\-stack portfolio of AI\-enabled, AI\-ready, and AI\-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world\-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992\) (ADR: LNVGY). This transformation together with Lenovo’s world\-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. ### **Description and Requirements** **Overview:** We are seeking an operationally focused commercial support and sales support professional to provide comprehensive support to the internal sales team serving the Small and Medium Business (SMB) segment. The role will be responsible for coordinating commercial and administrative processes, managing business opportunities, tracking quotations and commercial registrations, and acting as the single point of contact between sales, operations, and support departments to ensure efficient execution and an excellent experience for customers and partners. **Key Responsibilities:** * Provide operational, commercial, and administrative support to the SMB sales team, ensuring efficient execution of commercial processes and compliance with customer, channel, and internal team requirements. * Manage and track quotations, opportunity registrations (Deal Registration), and commercial requests, ensuring timely, accurate, and business-objective-aligned responses. * Coordinate operational activities related to contracts, part number (PN) creation and administration, ticket management, resolution of system incidents, and other sales-related administrative processes. * Provide comprehensive support to the SMB sales team and distribution channels, facilitating account, project, business opportunity, and sales-cycle activity management. * Prepare reports, administer commercial information, and ensure traceability of documentation, processes, and commercial activities to support decision-making. * Serve as the point of contact and coordination between sales, operations, finance, and support departments, resolving requests, optimizing processes, and contributing to a positive customer and partner experience. * Collaborate on continuous process improvement, tools, and operational workflows to enhance commercial efficiency and service quality delivered to the business. **✅** **Requirements:** * Professionals with 3–5 years of experience in commercial support, sales operations, commercial administration, or related fields. * Experience supporting sales teams and managing end-to-end commercial processes. * Knowledge of quotation management, commercial opportunities (CRM), deal registration, and sales-related administrative processes. * Experience coordinating activities across multiple internal departments, including sales, operations, finance, and customer service. * Ability to manage multiple tasks simultaneously, prioritize activities, and meet deadlines in dynamic environments. * Analytical skills and experience preparing reports, tracking KPIs, and administering commercial information. * Proficiency in productivity and data analysis tools, especially Excel and CRM systems. * Excellent communication, organizational, and attention-to-detail skills. * Intermediate English proficiency. * Availability to work under a hybrid work arrangement. This position is located at our Bogotá office, located at: **Cl. 99 \#14‑49**. *We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.* **Additional Locations**: * Colombia \- Cundinamarca \- BOGOTA DC * Colombia * Colombia \- Cundinamarca * Colombia \- Cundinamarca \- BOGOTA DC