On-Site Support Analyst

Description

Job Summary: Responsible for providing high-quality on-site technical support for hardware and software incidents, requests, and changes. Key Highlights: 1. High-quality on-site technical support 2. Hardware and software installation and maintenance 3. Advanced knowledge of office automation and microcomputing JOB DESCRIPTION Will be responsible for delivering on-site support to end users with the highest quality, effectiveness, and efficiency for incidents, requests, or changes that could not be resolved remotely. Perform installations, re-installations, relocations, and modifications of hardware and software components on end-user devices. REQUIREMENTS Technical or technological degree in Systems, Telecommunications, or related fields. Advanced knowledge of office automation support, microcomputing, laptop support, PCs, printers, multifunction devices, antivirus software, operating systems, and remote management systems. Preventive and corrective maintenance; hardware- and software-level configurations for PCs, laptops, printers, and multifunction devices. Basic knowledge of networks and telecommunications.