Position Summary: This role will lead Gallagher’s operational evolution in Colombia, simplifying processes, strengthening operational control, and adopting technology to generate impact. Key Highlights: 1. Leads operational and technological evolution in Colombia. 2. Drives improvements in efficiency, productivity, and internal customer experience. 3. Fosters collaboration, learning, and professional advancement. **Introduction** Welcome to Gallagher—a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing the right thing. We help our clients navigate complexity with confidence—empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job—you’ll find a culture rooted in trust, driven by collaboration, and sustained by the belief that we are better together. Whether you join us in a client service role, in our brokerage division, in our benefits and HR consulting division, or as part of our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s living the Gallagher Way. **Description** In this role, you will lead Gallagher’s operational evolution in Colombia. Your work will help simplify processes, strengthen operational control, drive technology that supports operations, and turn ideas into changes that are truly adopted. At Gallagher, we value integrity, collaboration, and growth. We also believe in an inclusive culture where diverse perspectives add value and people can learn and advance with real support. **How You’ll Make an Impact** * Lead Colombia’s Technology and Operational Control (Quality) teams, ensuring alignment with business strategic priorities. * Build and track a roadmap of initiatives for improvement, automation, analytics, and technological evolution. * Connect business priorities with technological and operational capabilities so responses arrive on time and deliver value. * Drive improvements in efficiency, productivity, internal customer experience, and scalability. * Manage budget, risks, dependencies, and benefits to ensure transformation progresses. * Support process, tool, and work-method changes to facilitate real adoption. * Promote adoption of regional best practices and advocate for process standardization where it delivers value to the organization. * Ensure compliance with corporate policies, technology guidelines, and operational controls defined by the organization. * Monitor performance indicators, benefits, and outcomes derived from transformation and business evolution programs. **About You** * 7 years of experience leading operational and technological processes. * Minimum 5 years of experience leading teams or projects over multiple years in transformation, process, and continuous improvement contexts. * Experience managing budgets, tracking results, and risk management. * Advanced English—100% conversational. * Degree in Industrial Engineering, Business Administration, Economics, or Finance; graduate degree preferred. * Preferred certifications in project management and continuous improvement, such as Project Management Institute, Scrum, Lean Six Sigma, Kaizen, or Design Thinking.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
