Primary Support Agent

Description

Job Summary: We are seeking a customer support professional to evaluate cases, provide assistance, and ensure the quality of new features in a dynamic environment. Key Highlights: 1. Opportunity for professional growth in an innovative company 2. Continuous training plan tailored to the position 3. Excellent working environment Since 2003, Juniper has provided the best technological solutions for the travel industry. We serve over 270 companies across 50 countries in the Americas, Europe, the Middle East, Asia, and Africa. Our market experience enables us to research and develop new features in an industry undergoing constant change and evolution. At Juniper, we have more than 250 professionals specializing in technology and tourism who help travel industry companies accelerate their global expansion every day with our innovative Booking Engines. We are highly specialized and committed to delivering the highest-quality service to our clients. As a result, we have experienced tremendous market growth in recent years. We are looking for an experienced individual to join our customer support team. Responsibilities: * Review and evaluate customer-submitted cases regarding the platform. * Provide customer support and document cases for escalation to the appropriate department when necessary. * Ensure that the quality of new features meets established quality standards. ### **Requirements** * Experience in customer support or customer service. * Customer-oriented mindset and problem-solving skills. * Ability to work collaboratively, meet deadlines, and thrive in a dynamic and active environment. * Initiative and proactivity to propose changes or improvements. * Professional or technical education in systems, tourism, or related fields. * Intermediate/advanced level of English. ### **Benefits** * We are an innovative and continuously growing company where you can advance your professional career. * Continuous training plan tailored to your job role and oriented toward professional growth within the company. * Flexible working hours and hybrid work schedule. * Annual variable financial bonus based on company profitability and growth. * Excellent working environment.