Sr Insurance Manager

Description

Position Summary: We are seeking an Insurance Manager to lead operational teams in the insurance line, with a focus on Service Delivery, KPI management, and personnel development. Key Highlights: 1. Operational insurance team leadership 2. Focus on Service Delivery and KPIs 3. Leadership development and coaching We are supporting one of our most prominent clients in their search for an **Insurance Manager** to lead operational teams within the insurance line, with a strong emphasis on Service Delivery, KPI management, and people leadership. **Responsibilities** * Lead a team of approximately 25 employees, ensuring SLA and KPI compliance. * Manage daily operations and team performance in insurance processes. * Coordinate with international stakeholders and the Senior Manager. * Ensure high standards of quality, productivity, and customer service. * Develop, train, and coach leaders and team members. * Manage operational escalations and client requirements. * Drive continuous improvement initiatives and process standardization. **Requirements** * Minimum 7 years of experience leading teams. * Experience in insurance lines. * English proficiency at C1 level or higher (mandatory). * Strong leadership, analytical, and decision-making skills. * Prior experience in BPO or contact center environments. #### **Working Conditions** * **Schedule:** Monday to Friday, **8:00 a.m. to 5:30 p.m.** * **Work Mode:** **100% on-site** * **Contract Type:** **Indefinite-term contract** * **Salary:** To be agreed upon