Job Summary: Analyze and provide effective solutions to sellers on our platforms, addressing their concerns and delivering accurate information. Key Responsibilities: 1. Resolve sellers' concerns and difficulties regarding platform usage 2. Provide sellers with accurate and logical information about updates 3. Fulfill the service promise to sellers through high-quality, friendly responses **Job Description** ---------------------- Analyze and deliver effective solutions to sellers (suppliers) on our platforms by applying the company's established processes. 1\. Address sellers' concerns and difficulties regarding platform usage—platforms through which their operations, sales, and payments are channeled. 2\. Provide sellers with accurate and logical information regarding process updates, changes to terms and conditions, commission rate increases, shipment status changes, product returns, and cancellations. 3\. Ensure compliance with the service promise to sellers in terms of response SLAs, delivering high-quality, friendly responses. 4\. Meet productivity targets (cases/hour) set by direct management. **Candidate Requirements** -------------------------- * Minimum 2 years of experience in customer service and/or contact center roles. * Proficiency in Office tools; CRM knowledge is ideal. * Currently pursuing a professional degree or technical/vocational studies. **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need to: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and complete the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose—Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch new initiatives and innovate, take risks, and create opportunities that keep us at the forefront—driving us to continuously reinvent ourselves and deliver the best shopping experience at every touchpoint with us.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
