Position Summary: At Medilaboral IPS, we are seeking an SAC Assistant to provide timely, effective, and humanized service to users, ensuring a positive experience. Key Responsibilities: 1. Address and resolve customer and user inquiries 2. Contribute to the continuous improvement of processes 3. Management of requests, guidance, procedures, and requirements At Medilaboral IPS, an institution with over 25 years of experience in the healthcare sector and nationwide presence, we seek an SAC Assistant to provide timely, effective, and humanized service to users, ensuring proper management of requests, guidance, procedures, and requirements related to services, and guaranteeing a positive experience for customers and users. **Main Responsibilities:** * Address and resolve customer and user inquiries and requests through authorized channels (PBX, Email, Epimoni Chat, WhatsApp). * Route customer requests outside the scope of responsibilities to the appropriate department. **Record reported requirements and incidents** * Prepare reports as requested. Manage internal and external customers. **Contribute to the continuous improvement of user experience processes.** * Perform any other duties assigned according to the nature of the position. **Contract Conditions:** Working hours: Monday to Friday, 7 a.m. to 5 p.m., and one Saturday every 15 days from 7 a.m. to 1 p.m. Indefinite-term contract. Salary: $1,856,000 + all statutory benefits. Workplace: On-site employment
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
