Hotel Receptionist

Description

Job Summary: We are seeking an organized and guest-experience-focused Hotel Receptionist to efficiently and courteously manage guest arrivals, stays, and departures. Key Highlights: 1. Crucial role in shaping guests' first and last impressions 2. End-to-end management of the guest experience 3. Operational coordination and customer service We are looking for an organized **Hotel Receptionist** who is focused on the guest experience. You will be the first and last point of contact for our visitors, responsible for managing their arrival, stay, and departure with absolute efficiency, friendliness, and professionalism—ensuring every detail of their accommodation is flawless. Key Responsibilities * **Reservation and registration management:** Perform *check\-in* and *check\-out* procedures promptly and courteously, verify identification documents, and register guests in the hotel's Property Management System (PMS). * **Customer service and assistance:** Respond to in-person, telephone, or virtual guest inquiries, guiding them on hotel services, local points of interest, transportation options, and regional tourism activities. * **Payment and cash handling:** Invoice accommodation services, restaurant consumption, or extras; process payments (credit/debit cards, cash, bank transfers); and perform daily cash reconciliation. * **Operational coordination:** Immediately inform Housekeeping and Maintenance departments about room status (departures, arrivals, damage reports, or special requests). * **Handling requests and complaints:** Manage guests’ exceptional requests and resolve any issues or complaints during their stay empathetically and effectively. * **Administrative control:** Maintain up-to-date occupancy reports, handle guest correspondence or messages, and ensure compliance with the establishment’s security and confidentiality standards. Requirements * **Education:** Technical or Technological degree in Hospitality and Tourism, Hotel Administration, or related fields. * **Experience:** Minimum 6 months of experience in front desk, customer service, or reservations roles at hotels rated \[X] stars. * **Technical skills:** * Proficient use of hotel management systems (PMS) and office tools (Excel, email). * \[If applicable]: Fluency in a second language (conversational English or other), enabling effective service to international guests. * **Soft skills:** * Excellent verbal and non-verbal communication, consistently friendly and diplomatic in demeanor. * Strong ability to work under pressure and handle multiple tasks simultaneously (*multitasking*). * Impeccable personal presentation aligned with hospitality industry standards. * **Availability:** Full availability to work rotating shifts, weekends, nights, and holidays as required by hotel operations. What We Offer * **Salary:** $1\.400\.000 \+ statutory benefits \+ transportation allowance. * **Benefits:** Uniform, meals, job stability, incentive program, and a positive work environment. Workplace: On-site employment