Business & CX

Description

Job Summary: We are seeking a creative and analytical professional to design user-centered digital experiences, collaborating with technology and UX teams on customer experience transformation. Key Highlights: 1. Design digital experiences that make a difference for users. 2. Collaborate with technology, architecture, and user experience teams. 3. Participate in customer experience transformation projects. Are you passionate about designing digital experiences that truly make a difference for users? We are looking for a creative, analytical, and detail-oriented individual who wants to contribute to customer experience transformation through innovative digital solutions. This position will allow you to work closely with technology, architecture, and user experience teams to create intuitive, functional digital products aligned with business and customer needs. ### **Role Purpose** Contribute to the design and enhancement of user-centered digital experiences, ensuring interface quality, consistency, and usability while supporting customer experience transformation initiatives. ### **What You’ll Do in This Role** * Manage visual design initiatives and develop materials aligned with the digital experience strategy. * Collaborate with developers and technical architects to define functional, technical, and usability requirements. * Ensure applications meet experience, performance, and quality goals through effective interface design management. * Design, maintain, and evolve visual standards and components to ensure consistency in user experience. * Conduct quality and usability evaluations to validate that developed solutions align with defined vision and standards. * Participate in quality reviews and continuous improvement efforts to strengthen processes and outcomes. * Support initiatives aimed at optimizing user journeys and experiences across digital channels. \#LI\-LATAM ### **Requirements** * Minimum 2 years of experience in UX, UI, digital design, user experience, or related fields. * Intermediate knowledge of **Customer Experience Transformation**. * Intermediate knowledge of **Customer Journey Mapping**. * Technical, technological, or high school education with relevant experience in digital design or user experience. * Experience collaborating with development and technology teams. * **Preferred qualifications include:** * Customer Experience Strategy. * Visual Design. * Quality Management. * Usability Testing. * Design tools such as Figma, Adobe XD, or Sketch. * Design Systems and reusable components. * Agile methodologies. * User experience research and analysis. ### **We’re Looking For Someone Who:** * Is passionate about user-centered design. * Understands how digital experience impacts customer satisfaction and loyalty. * Is creative, organized, and detail-oriented. * Enjoys collaborative work across diverse teams. * Has strong problem-solving skills and proposes continuous improvements. * Maintains a mindset of constant learning and innovation. ### **What You’ll Find Here** * Involvement in customer experience transformation projects. * Joint work with UX, technology, development, and business teams. * Opportunities for professional growth and development. * A collaborative environment where your ideas and proposals will have impact. * Experience in innovative projects focused on improving interactions between users and digital products. \#LI\-LATAM