Technical Operations Analyst

Description

Job Summary: The Technical Operations Analyst (Underwriting) will analyze and underwrite risks, ensuring compliance with internal policies and applicable regulations, thereby contributing to healthy technical production. Key Highlights: 1. Analysis and underwriting of technical, medical, financial, and moral risks. 2. Management of maintenance for active policies and administrative support. 3. Participation in projects aimed at continuous process improvement. ### **General Information** **Location** BOGOTÁ D.C., BOGOTA Working Schedule Full\-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 27\-Jul\-2026 Job ID 19466 ### **Description and Requirements** The Technical Operations Analyst (Underwriting) will be responsible for analyzing and underwriting low- and high-complexity risks, ensuring compliance with internal policies, reinsurance guidelines, and current Colombian regulatory requirements. Guided by our purpose — *always with you, building a more confident future* — and our **New Frontier** strategy, the primary function of this role is to contribute to healthy technical production and mitigation of claims risk through accurate risk assessment, maintenance of active policies, and support for Individual Life and Personal Accident processes. **Key Responsibilities** * Analyze and underwrite technical, medical, financial, and moral risks, determining acceptance conditions for each business case in accordance with internal policies, reinsurance guidelines, and applicable regulations. * Meet commercial and operational production response timeframes, ensuring processing within defined service-level indicators. * Manage maintenance of active policies, including submission, tracking, document archiving, and administrative support to the sales area. * Underwrite and analyze production and maintenance of Individual Life and Personal Accident business sold nationwide by the sales force. * Participate in assigned projects and monitor operational records, contributing to continuous improvement and strengthening of departmental processes. **Requirements** * Technical professional and/or university student in administrative or related fields. * Minimum one year of experience in auditing and/or underwriting of Individual Life risks. * Minimum one year of experience in life insurance. * Knowledge of underwriting, policy maintenance, and risk analysis processes. * Ability to analyze information, organize tasks, maintain accuracy, and meet response time requirements. **Desired Qualifications** * University degree in administrative or related fields. * Experience in the insurance sector. * Knowledge of Individual Life and Personal Accident products. * Experience in improving underwriting processes and supporting sales areas. * Competencies related to negotiation, emotional intelligence, frustration tolerance, teamwork, and continuous improvement. **Benefits We Offer** Our benefits are designed to support your holistic well-being, with programs covering physical and mental health, financial wellness, and family support. We offer major medical expense insurance, life insurance, combined with a competitive compensation package including performance bonuses, a savings fund, and a pension plan. We also provide extended parental and adoption leave, plus additional benefits such as volunteer time off, birthday holidays, Cultural Heritage Day, cultural and sports events, and much more! **About MetLife** Recognized on Fortune magazine’s 2025 list of the “World’s Most Admired Companies” and on Fortune’s 2025 list of the 25 Best Workplaces™ in the World, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. As part of our “New Frontier” strategy, MetLife is building a people-centered future powered by Artificial Intelligence. We seek curious, adaptable individuals with a growth mindset who want to join us in leveraging AI to improve how we serve our customers, support our communities, and transform the way we work. At MetLife, artificial intelligence is a responsible ally that supports human judgment, drives creativity and continuous improvement, and helps us foster trust, inclusion, and long-term value creation. Our purpose is simple: to help our colleagues, customers, communities, and the world at large build a safer future. United by purpose and guided by our core values — Win Together, Do the Right Thing, Deliver Impact over Activity, and Think Forward — we are inspired to transform the next century of financial services. At MetLife, it’s \#AllTogetherPossible — Join us!