Bellhop

Description

Job Summary: Provide courteous, timely, and professional service to guests, supporting welcome, check-in, orientation, and transportation, ensuring a positive experience. Key Highlights: 1. Guest service or front desk experience 2. Availability for rotating shifts (morning, afternoon, night) 3. Service orientation and excellent attitude Provide courteous, timely, and professional guest service from arrival, supporting the welcome, check-in, orientation, and room transportation processes, ensuring a positive experience during guests' entry and stay at the property. **PRIMARY RESPONSIBILITIES** * Greet and welcome guests. * Assist with luggage handling and transportation. * Guide and accompany guests to their rooms. * Provide basic information about facilities and available services. * Support the front desk in addressing guest requests. * Maintain appropriate personal appearance and friendly, respectful conduct. * Report incidents, special requests, or service-related situations. * Adhere to company-established service and hospitality protocols. **REQUIREMENTS** * Minimum one year of experience in roles such as bellhop, front desk assistant, guest service, or related positions in hotels or accommodation establishments. * High school diploma. * English language proficiency preferred at levels A2–B1. * Availability to work rotating schedules and shifts. * Service orientation and customer focus. **SCHEDULES** Availability to work across all operationally defined shifts: * Morning shift. * Afternoon shift. * Night shift. * Split shift. **REQUIRED COMPETENCIES** * Excellent service attitude. * Courteous and respectful communication. * Professional personal presentation. * Teamwork. * Responsibility and punctuality. * Agility and willingness to address guest needs. * Ability to follow operational instructions and protocols. Workplace: On-site employment