IT Associate

Description

Position Summary: The IT Associate manages and maintains the technological infrastructure, ensuring incident resolution, device configuration, and proper operation of corporate applications. Key Highlights: 1. Key role in managing and maintaining technological infrastructure. 2. Ensures operational continuity and an agile, secure, and efficient user experience. 3. First-level technical support and management of technological resources. **Do you want to change the world?** That’s what we do at Cabify. Our goal is to make cities better places to live by improving mobility for the people who live in them—connecting passengers and drivers with just one tap. One day, cities may become places where no one needs a private car—but we still have a long way to go… Will you join us? Founded in 2011, we’ve become Spain’s first ‘unicorn’. Our headquarters are in Madrid, but we currently operate in 38 cities across Spain and Latin America. Every month, more people join our international team—filled with passionate, brilliant, and talented individuals eager to challenge the status quo. But no matter how fast we grow or how large we become, we want to preserve our startup spirit. We’re a confident, energetic, professional, and charismatic team—and we’re proud to do things right. We like to think of ourselves as an ethical and innovative technology company that has built a business where everyone is treated fairly and respectfully—from our engineers to the drivers using our platform. Moreover, we fully comply with government regulations and respect local laws. We’ve come a long way so far—but in reality, our journey has only just begun. If we’re going to turn our mission into reality, we need talented and ambitious people like you to join our team! **About the Position** As an IT Associate, you’ll play a key role in managing and maintaining the technological infrastructure assigned to employees, ensuring timely incident resolution, device configuration, and proper operation of corporate applications. Your mission will be to ensure operational continuity by promptly resolving technical requests, efficiently administering technological resources, and applying basic cybersecurity controls—contributing to an agile, secure, and efficient user experience. **How will you help us fulfill our mission?** * Providing first-level technical support to all employees, handling incidents related to hardware, software, connectivity, and access. * Configuring, synchronizing, and ensuring proper operation of corporate applications on users’ devices. * Installing, updating, and uninstalling applications on corporate devices, ensuring compliance with company-defined standards. * Managing and keeping up-to-date the inventory of technological equipment and peripherals, tracking their assignment, status, and availability. * Managing cybersecurity tools and controls on devices, preventing risks of data leakage or loss. * Diagnosing and resolving technical failures, analyzing each case to ensure prompt and effective responses. * Handling and following up on escalated requests until resolution. * Performing additional tasks assigned by your direct supervisor related to department operations. **What we’re looking for** * Academic background: Technical or technological degree in systems, technology, electronics, or related fields. * Experience: Minimum 6 months in technology roles involving technical support and equipment maintenance. Experience in contact centers is valued. * Technical knowledge and skills: Proficiency with ticketing platforms such as Jira or similar; Mobile Device Management (MDM) administration—a plus. **What we offer** At Cabify, we want you to enjoy your work as much as we do. You’ll find a positive environment, growth opportunities, and the chance to make a real impact. In addition, we offer: * Contract type: Indefinite-term contract. * Working hours: Monday to Friday. * Fun team events. * Employee discounts. * Personal development programs. * All necessary equipment (you just bring your talent). * And last but not least… free coffee! Cabify takes pride in being an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all individuals, regardless of origin, gender, religion, orientation, age, or ability. Join us!